Frequently Asked Questions


The returns policy is for Products purchased on the Site. Lunalis hopes that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all Products returned to us within seven days of your receipt of Products provided they are in their original, unopened, unused and undamaged condition. You will be responsible for return shipping costs. Should you wish to cancel your order and return any Products, please notify us within a period of 5 days beginning with the day of delivery to you, by emailing us at (open 9 am to 5 pm, Monday to Friday). We will provide you with a returns authorization number. Please provide full details of the customer order number and the Products that are being returned.


Payment for all Products ca be made by Paypal, Visa, MasterCard, Discover or American Express cards, Your card will be charged at the time of your order.Upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure that there are sufficient funds to fulfill the transaction. Products will not be dispatched until this pre-authorization check has been completed.If the issuer of your payment card refuses or does not, for any reason, authorize payment to us, we will not be liable for any delay or non-delivery.

Placing An Order

You place your order request for Products from the Site by clicking on the Submit button at the end of the order process. Upon placing an order, we will send you an email with an order acknowledgement. Receipt of the acknowledgement does not confirm that the order has been accepted by Lunalis. Order acceptance takes place at the time at which the products ordered by you are dispatched from our warehouse to be delivered to the address supplied by you.

Account & Product

You warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects. See our Privacy Policy regarding the treatment of your personal information.You can update your account details through the “my account” page. Alternatively, you can contact Customer Care (open 9 am to 5 pm, Monday to Friday) by email at

Lunalis Cosmetics Products Are Formulated Without : Parabens. Phthalates. Mineral oil. Petrolatum. Synthetic color. Synthetic fragrance. DEA. PABA. Paraffin.